At Ollie & Co, we’re committed to making sure you and your pup love your purchase.
We take great pride in the quality of our products - each item is thoughtfully designed and inspected before it reaches you.
If something isn’t quite right, we’re here to help.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We understand sometimes things just don’t work out.
If you change your mind, you may return your item within 14 days of receiving it, provided that:

• The item is unused, unwashed, and in its original packaging.
• All tags and accessories are still attached.
• You provide proof of purchase.

Return postage for change-of-mind returns is the responsibility of the customer.
Once your return is received and inspected, we’ll issue a store credit or exchange (your choice).
Refunds for change of mind are not automatically granted, in line with the ACL.

Faulty or Damaged Items

If your Doga Mat™ or Dog Mum Bag™ arrives faulty or damaged, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue

We’ll assess the item and arrange a replacement, repair, or refund according to your rights under the ACL.
We’ll also cover return shipping for any confirmed faulty items.

Pre-Orders

Pre-order purchases are treated the same as regular orders.
If you need to cancel a pre-order before it ships, contact us at ollie@ollieandco.com.au as soon as possible — we’ll do our best to assist.
Once your order has shipped, standard return conditions apply.

How to Start a Return

1. Email us at ollie@ollieandco.com.au with your order number and reason for return.
2. We’ll reply within 1–2 business days with return instructions.
3. Once we receive and inspect your item, we’ll notify you of the outcome.

Non-Returnable Items

For hygiene reasons, we can’t accept returns on:

• Used or worn items
• Items with pet hair, stains, or odours
• Sale or clearance items (unless faulty)

Need Help?

If you’re unsure whether your item qualifies for return or have a question about your order, reach out anytime at ollie@ollieandco.com.au - we’re always happy to help.